Higher Education Academy Pathfinder meeting: 05 June 2007

June 19th, 2007

1. Introduction

These notes are from the HEA Pathfinder evaluation and dissemination meeting that took place on Tuesday 5th June in York. The meeting was attended by Sue Timmis as Pathfinder Project Manager and Chris Mullings as Internal Evaluator. A short proforma was sent out in advance and we were asked to complete this before the meeting. The form was circulated for comment to relevant members of the e-learning systems board. The questions in the form and responses are as follows:

What aspects of your Pathfinder project are you most pleased about?

  • Recruited some excellent e-learning support people in faculties.
  • Central and faculty joint recruitment of personnel worked well.
  • Monthly e-learning support network meetings between hub and spokes staff have been set up, sharing experiences with a focus on skills development.

What are the main challenges that you have faced?

  • Even working at faculty level is difficult because the culture is departmentally specific.
  • Communications between hub and spokes are challenging as 6 different models of communication are emerging to reflect different contexts, structures, people, interests, locations and experiences.

What do you think needs to happen next to take forward the work of your project?

  • Sustainability is the key issue.
  • Funding is very difficult for both faculties and central services, but already there are moves to try and convince faculty heads to continue funding beyond the first 12 months.
  • It all takes a very long time, and as yet it is early days – we won’t see much impact until next year.

What plans do you have for dissemination/publication of project outputs?

  • A Website has been set-up and is being populated.
  • Conference papers are being planned.

It should be stressed that this was preliminary feedback designed to aid discussion in the meeting and is not a formal report.

The meeting began with an overview by the HEA on progress to date. The second session of the day consisted of a report back on each of the pilots who had previously completed the short evaluation template (as above). The external evaluation team (known as EdSUT) then gave their views on what they felt the key focus and challenges were for each of the pilots. Each institution was then invited to comment on these. The final session focussed on reporting and outputs from the pilots (though this was very brief as time had run out!).

2. HEA overview

The meeting began with an overview by Derek Morrison of the HEA of where we were with pilot phase ; general issues on dissemination and feedback to the sector were raised.

HEA suggested that we should be asking ourselves the following questions:
What transformation models/frameworks are you employing in your pathfinder project? Can you identify the ‘interface points’ with the hefce e-learning strategy?
Note: if not considered then need to do so and early feedback on this is welcomed as the hefce e-learning strategy is now being reviewed.

3. Pilot project progress

Each pilot project reported on the progress they are making:

Univ of Leicester is conducting intensive change management workshops (known as Carpe Diem), working with specific teams from a wide range of disciplines and subjects. The focus is on working with teams who manage a course.

Coventry Uni /Warwickshire College: Strengthening and enhancing the student experience across FE/HE boundaries and transitions.

CABLE ? University of Herts ? a change academy model (not unlike the Leicester carpe diem approach) ? schools embed outcomes in strategic planning. Sustainable change and developing partnerships – between the blended learning unit/ CETL on blended learning and the schools. Key issue is continuation of capacity enhancement.

University of Chester ? building central capacity through the development of a learning technology unit. Plus development of a blended learning module, links to schools and use of podcasting for feedback/e-portfolios. Key issues for them are developing staff and capacity building.

Institute of Education ? The project is about pedagogic research and about staff development for research into practice and vice versa. They have developed templates for course redesign ? a pedagogic planner, working with Diana Laurillard. They have direct collaboration with 11 course teams. What is interesting is the cultural impact ? how they have found this to be more important than expected.

Manchester ? project has to be understood in the context of a newly merged university. It involves developing the eMM (e-learning maturity model) methodology as a change management framework.

Oxford Brookes ? Their project is evaluation-led. How is the student experience driving this? Other theme is learning design ? course redesign.

Warwick ? development of inter-service model. Trying work more departmentally and join things up ? coordinate support to departments. They are also focussing on developing, enabling and valuing e-learning practitioners.

4. Key Challenges

Each pilot institution was then presented with some key challenges that the EdSUT team felt they faced from previous discussions and that they need to address in the long-term sustainability of projects:

For Bristol, these were:

  • How to evaluate the impact? How will we evaluate the impact on faculties and on the teaching: research nexus?
  • How will we ensure the sustainability of spokes?
  • How will we develop a better understanding of the student experience?
  • Does e-learning need external research funding in a research-intensive situation?
  • What is the long-term role for the hub?

The following themes were identified as emerging from across all of the pilots:

  • Change
  • Bridging gaps ? sociocultural/informational
  • Working with organisational structures
  • Staff capacity ? development, empowerment, engagement
  • Research
  • Reward and recognition and branding
  • Transition
  • Partnership, collaboration (FE/HE)
  • Assessment, e-portfolios, repositories
  • Social software, new technologies
  • Technical infrastructure, interoperability and standards
  • Quality frameworks ? quality assurance
  • Impact on the learner experience/evaluation-led
  • Models of transformation/transformational change

What? ? Products -Focus on staff or students

  • Course redesign
  • Staff development resources
  • Support mechanisms
  • Frameworks ? ways of looking at and understanding institutions

How? ? Processes that the pilots are using:

  • Change management
  • Partnership
  • Collaboration
  • Capacity building
  • Research as a mechanism for initiating and sustaining change

Observations from Terry Mayes of EdSUT:

These were short-term projects with long term aims, which has been problematic for everyone. He also noted that these projects have mainly focussed on the supply side not the demand side ? i.e. the students and what they bring.

Embedding or enhancing? Is embedding the appropriate term ? what does this mean in practice? What are we embedding for? Enhancement is soft term for improvement – there is now a shift in emphasis away from embedding towards enhancement. The term in Scotland is transformation.

5. Success factors

The question of whether we have identified our success factors was raised. We were asked to brainstorm some of these during the meeting. We came up with:

Posts in faculties- have they been continued by faculties? Do the departments now have e-learning implementation plans? Do the departmentally based initiatives have a clear focus and are being evaluated? Are these evaluations and ideas being disseminated through the hub?

Action: We need to post the definitive list of these on the blog

6. Reporting requirements

The final session discussed what we would be required to report on and when. Two reports are required – a completion report (non disclosable) and a dissemination report ? templates for both will be issued. Committed salaries are OK to take forward.

Reports will need to be completed by 30th September.

Sue Timmis
Chris Mullings

Pathfinder evaluation

May 2nd, 2007

Our pathfinder project is being evaluated in a number of ways.  Firstly, at a micro level, we are providing opportunities for reflexive thinking and developing the new hub and spokes model through regular review sessions.  The new e-learning support network that has been established meets every month and in addition, the project has been discussed by the e-learning systems board at it is meetings.   In addition, we have an internal evaluator as part of the project team -  Chris Mullings (chris.mullings@bristol.ac.uk).  Chris is leading the more formal internal evaluation of the project and she will be helping faculties with the evaluation of particular initiatives they undertake and also investigating the effectiveness of the hub and spokes model.  See the attached plan for further information on aims and objectives and particular activities she is undertaking. The HEA has also put an evaluation team (Edsut) in place to support projects and we have already had one visit from  Professor Terry Mayes who is leading this for the Pathfinder pilots.  Terry sees his role as a critical friend and will be visiting us again soon.  He also sees his role as drawing out the essential lessons for the sector from the benchmarking and pathfinder initiatives.

David Nicol’s visit

April 18th, 2007

This is a belated report on the visit made by David Nicol, University of Strathclyde to

Bristol in February 2007 in his capacity as a consultant to our Pathfinder project. David spent two days with us on 12th and 13th February.  The purpose of the visit was to provide some input into the planning of the internal evaluation, to help us review the progress of the pathfinder project to date and to give some feedback to faculties on their plans and objectives for the Pathfinder programme.  In addition, David provided some specialist consultancy on the use of Electronic Voting Systems for the Faculty of Medicine and Dentistry and gave a university-wide seminar on the REAP project (www.reap.ac.uk) and in particular the technology related aspects of the project.  The seminar abstract follows:  

Technology-supported Assessment: adding value not effort

As student numbers increase so does the burden of providing useful feedback and assessing students’ work.  One way forward is to increase the efficiency of current assessment and feedback practices by streamlining them and by harnessing new technology.  A complementary approach, adopted in the £1m Re-engineering Assessment Practices (REAP) project, is to redefine the purposes of learning and assessment and their interaction.  In REAP, the vision is that over the course of an undergraduate degree, students should develop the capacity to self-assess, reflect on and manage their own learning.  New technologies can help to implement this student centred vision.  This presentation will provide a framework for thinking about student-centred assessment as well as examples of redesigned assessment practices across a range of disciplines.  These include the progressive scaffolding of conceptual development through online discussion (in psychology), integrated personal development planning using e-portfolios (pharmacy) and just-in-time teaching using online tests and electronic voting systems (mechanical engineering) and the use of confidence based multiple-choice tests (medicine).

The seminar was a great success and very well received by the large audience which was made up of academic staff from all six faculties, together with representatives from the Learning technology Support Service and new e-learning network staff (i.e. Pathfinders).In addition David’s visit helped us to clarify where objectives needed to be sharpened in their focus and provided valuable insight in the workings of a larger scale transformational project with a narrower focus.  One of the dangers identified during group discussion was that in taking a very broad perspective (where each faculty has a different focus and set of objectives, not necessarily related to each other)  we run the risk of not really making any impact.  However, it was also pointed out that it would be very difficult to get departments in some faculties to jointly agree a plan or objectives and therefore the “let a hundred flowers bloom” approach was probably the only way forward at Bristol.

Pathfinder progress

January 23rd, 2007

We have been making steady progress with our pathfinder project. We now have faculty based e-learning support officers in place in 4 of the 6 faculties. The latest recruit started in mid-January and will be supporting two faculties (Arts and Social Sciences). The final 2 posts are still in negotiation, one of which we hope will be in post soon. The faculty of Medicine and Dentistry, however, has had to review its requirements for the post, as recruitment was not successful. A small panel will meet at the end of January to resolve this.
The new recruits in faculties are settling in well and the collaboration between them and the members of the central service or Hub is thriving. Everyone seems very committed to good communication and sharing work and expertise and there is a really positive atmosphere emerging. We have also had the first meeting of the e-learning support network (the hub and spokes together, plus others involved in e-learning) and are currently involving around 12 people in the network. This may well grow over time and one of the issues for us is where to draw the boundaries of who to include in this network. There is a danger of it getting very large and then it may feel less like a community of practice. On the other hand, it’s good to capture people’s interest and find the connections!
We’ve also been focussing on the evaluation of the project. In December Terry Mayes came to visit us and spent some time with me, asking about progress and early reflections (and recording an interview – now available as a podcast on the main Pathfinder site). Terry was also very helpful in helping Chris Mullings (our internal evaluator) and I to clarify our thinking and planning for the evaluation. Chris will be helping faculties to evaluate the projects they are undertaking but will also be looking at the overall effectiveness of the distributed, hub and spokes, subject specific support model.
Next month, David Nicol, who is acting as a consultant to the project will be visiting on 12th and 13th February. He will attend an eLearning Systems Board meeting, dedicated to the pathfinder project wit h representatives from all the faculties. There will also be an opportunity for 1 t o1 sessions with individual faculty teams.

University of Bristol Pathfinder blog underway

December 14th, 2006

At last the Pathfinder blog for Bristol is up and running – following swiftly on from the benchmarking blog (and may still overlap from time to time!). Bristol pathfinder project staff have been busy since August developing job descriptions and going through the recruitment process for faculty based e-learning support officers who will support a series of faculty based initiatives in -e-learning. Two people are now in post and others are in the pipeline. This process has already provided some interesting food for thought as some of the posts required quite specialist skills sets with subject specific requirements and experience as well as a range of e-learning skills. In one case, the faculty was not able to appoint and have therefore decided to review the job description and requirements.

New link for ELTI tools and guides

November 2nd, 2006

Those of you in Phase 1 who are intending to use the ELTI framework might like to know that since the new JISC website has been launched, it seems the ELTI pages have moved. Update your links!

http://www.jisc.ac.uk/whatwedo/programmes/programme_jcalt/project_elti.aspx

University of Bristol – departmental survey

August 23rd, 2006

If anyone would like to take a look at the survey we developed using the ELTI Institutional Factors tool for benchmarking at a departmental level at the University of Bristol then please go to:

http://www.survey.bris.ac.uk/ltss/elti

This is a copy of the orginal survey we produced and you are welcome to have a go at completing it without impacting on the original data in any way. We designed this survey to meet the needs of the University of Bristol using the Institutional Factors tool from the ELTI framework (see http://www.jisc.ac.uk/whatwedo/programmes/programme_jcalt/project_elti.aspx

for downloads of all materials and guides). We used some indicators straight from the framework and adapted and updated some others. In addition we added some of our indicators where there was a specific, additional issue that we needed to benchmark.

Sue Timmis

 

Benchmarking : reflections on the project to date

May 9th, 2006

These reflections were put together by Christina Hadjithoma who is working with us on the benchmarking project. They record the thoughts and experiences of the team over the past few weeks as the benchmarking project has got fully underway at Bristol.
What does benchmarking mean for us?
Since our university has a general policy that allows discretion to departments for decision-making, the best way to identify the current e-learning culture, infrastructure, and expertise, was to follow a ‘backward mapping’ (Elmore, 1979, in Ryan, 1995) approach. By starting from the target audience (the departments/schools within the Faculties) we aimed to identify local needs in order to enable later, defining policy objectives. We take for granted that e-learning tools, are an educational tool with potential that can be untapped in various ways, in different fields. ICT in general, is a tool that different people may employ in a variety of ways, and different disciplines will adapt to their disciplinary needs. Specific ways of employing ICT tools, including e-learning tools can not be identified if not through research at the implementation field, that is, within the departments. A top down e-learning policy (University of Bristol e-learning policy) would not be satisfactory for all disciplinary needs, unless it is very general, therefore, this pilot aims to provide information on departmental/faculty current e-learning situation, and by doing this, helping the faculties to take future decisions in the way they will be using e-learning.
We also see this benchmarking study, as an opportunity for exchange of ideas and material, across disciplines. From some previous reports, it was obvious that at this stage, knowledge and ideas about how to use e-learning in various contexts, is desirable: e.g. ‘M… is interested to learn what e-learning techniques are been used in this subject at other Universities’ (Department of Politics report). From the same reports it was also obvious ‘how varied the types of support that people have said they need to develop and maintain e-learning’ therefore the benchmarking should be able to provide a picture of these varied types of support that departments/faculties require.
The benchmarking includes a survey and focus groups interviews. While both methods aim to collect information, they also aim to stimulate thinking amongst the participants, to make them reflect on various issues, and get ideas about e-learning.
Whom is this aimed at?
In order to get information on current e-learning, we are aiming to contact people involved in some way, in e-learning use, therefore, we are contacting the Teaching and Learning advisors, the Learning Technologists, the IT support staff members, and academic e-learning champions. Teaching and Learning advisors are contacted because of their involvement in the design of the programmes/courses and their advisory role in departments on maters of teaching and learning. Learning Technologists and IT support staff members, where available, are also people involved in use of ICT, and finally champions are the ones ‘who bring forward the local initiatives and keep things moving’, and as various studies indicate champions play a crucial role in implementation: (Schon (1963: 84), ‘the new idea either finds a champion or dies’. These people could be later appointed and used as the backbone of their departments/faculties, to enable extended e-learning applications in teaching and learning through courses.
THE STEPS WE FOLLOWED
Identifying the goals of the survey
In terms of methodology while, at the beginning we aimed to do individual interviews, using the ELTI tools, after consultation with other members of the team, we finally decided to run an online survey, which would give participants flexibility in terms of timing to answer to the questions, and to follow up with focus group interviews.
During the preparation for modifying the ELTI tools, from an institutional to a departmental level, we took into consideration the submitted (not yet approved) Univerity of Bristol e-learning strategy document, as well as the HEFCE document on strategy for e-learning. Based on these and on the original proposal for this project we specified the goals:
1) to identify the specific needs and cultures and structures of the departments that will participate in the study, by examining their current activities as well as their planned activities regarding e-learning, and
2) to test the benchmarking tools (ELTI) as modified for the purpose of the project (related to goals 1 and 2 in the Expression of Interest document)
Modification of the ELTI tools
Through various meeting, we discussed the ELTI questionnaire, and we modified questions making them relevant to departmental context, by removing questions referring to university level activities. We also replaced concepts, for example we used ‘e-learning tools’ instead of ‘learning technologies’. The University of Bristol submitted e-learning strategy document provided us with ideas of some additional questions (e.g. training, networking/collaboration). The main aim of the University of Bristol e-learning strategy is to ‘enhance the student learning experience with appropriate technology and to maintain academic rigor of both undergraduate and postgraduate programs without compromising the output of research-active academic staff’. The issues raised through the strategy can be summarised as follows:
1) use and development of material and resources that should be adaptable, accessible and flexible enabling both student-centred learning and administrative and research work
2) the use of e-learning tools should be efficient and effective both for researchers (enabling time/work management) and students (enabling updating/networking, and blended use)
3) use of e-learning tools in formative and summative assessment (e.g. skill-based) to support, to evaluate and to enable feedback process between academics and students, computer based assessment tools should be robust, secure and efficient
4) use of e-learning to improve collaboration at national and international levels
5) lifelong learning, flexible (and distributed) learning through e-learning tools
6) encouraging research in e-learning
7) evaluation of the procedures of e-learning strategy and its impact on teaching and learning (including assessment)
The above issues were considered when modifying the survey questionnaire and preparing the focus group interview guide. The ELTI original questionnaire is long for the purposes of this study; therefore we reduced questions, and kept some of the open questions (existing or additional ones) for the focus group interview guide.
During the process we created new documents with the ELTI tool, on which we tracked the changes, and added commentary on the changes and the process followed. Also, during this process, many other people were involved, and helped in testing the ELTI modified tools, and gave ideas of additional issues to raise. We invited, for example, a lecturer, who was also involved in e-learning practices at her department, and received her comments on the audit tool. She talked from the perspective of her previous position as a lecturer and that was useful in terms of making some questions clearer for the participants. She also suggested some additional questions based on her position as a lecturer with a good e-learning experience.
Designing and piloting the survey
We used the BOS (Bristol Online Survey) tool, in order to design the survey questionnaire. This tool enables creating a survey based on previous surveys as templates, therefore once the questionnaire was created in BOS, it was used as template to create the later versions, after correcting and making changes. We piloted the questionnaire, by sending it to Learning Technology Support Service members (LTSS), as well as e-learning advisors’ network members (ELAN). The feedback we received was useful for finalising the survey questionnaire. We received comments regarding the length of the survey questionnaire, regarding the multiple choice answers available, and others.
Contacting the people
Identifying the people who would participate in the study is crucial for the project. Including a T&L advisor (or the equivalent), an experienced e-learning academic champion, an IT support officer and a learning technologist for each department seemed to be the ideal group of people to participate, although we are aware that not all the departments are staffed with all the abovementioned people, and that it is difficult to gather a group of academics together at the same time. Therefore we decided to provide lunch-time sessions, during three or four weeks (as needed).
We thus, created a faculty based table with all the departments of the University, and send it to appropriate people to fill in with names of possible participants. Additionally, we used previous reports (Faculty of Arts/Faculty of Social Sciences and Law) to identify relevant people, and met with some of the people who prepared these reports, in order to get advise and additional information on participants. Through the emails to the Heads of the Schools/departments, we asked for indication for people who may be relevant to participate in this study.
The next few weeks
Over the next few weeks, we will launch the survey, keeping it open for 3 weeks and begin running the focus groups from the 22nd May. The first reports for departmentss will be ready by mid June.

Summary of Bristol Benchmarking Project

May 5th, 2006

The University of Bristol is adopting a faculty-based approach to the benchmarking exercise. We are using the ELTI framework and adapting the institutional factors tools to develop a departmental audit of e-learning activities. Bristol is currently undertaking a review of e-learning support structures, roles and resources to support our new e-learning strategy and the departmental audit will be used in part to inform the review. It will also be used to help support faculties with their e-learning implementation planning and to allow us to benchmark against future activities by re-running the audit in 2 or 3 years time. We are about to launch an online survey targetted at key people in specfic roles in each department. This will then be followed up by a series of faculty based focus groups scheduled for June 2006.

The benchmarking project is led by a cross institutional team drawn from eLAN (our academic e-learning advisers network – a team of faculty based e-learning champions), the Learning Technology Support Service, Teaching Support Unit, Registry and Information Services. In addition, the University has funded a short term post for a research assistant (Christina Hadjithoma) to support the project and ensure it can be completed within the timescale.

The following tables shows those involved in the project:

University of Bristol – Benchmarking team

Name
Job title
Department
Ms Alison Allden
Deputy Registrar/Director of Information Services
Registry /Information Services
Sue Timmis
LTSS Acting Manager/e-Learning Research Fellow
LTSS
Christina Hadjithoma)
Research assistant
LTSS
Dr Bevis Miller
Senior e-Learning Adviser, Chair of eLan, Senior Lecturer in Animal Husbandry
e-Learning Advisers Network (eLan), Farm Animal Science
Ms Gill Clarke
Director
Teaching Support Unit
Dr Phil Langton
e-Lan e-Learning Adviser, Senior Lecturer in Physiology
Physiology
Dr Jane Williams
e-Lan e-Learning Adviser ,Manager of the Virtual/Managed Learning Environment Project
Centre for Medical Education, Faculty of Medicine and Dentistry
Professor Erik Dagless
e-Lan e-Learning Adviser , Imperial Group Professor of Microelectronics
Electrical & Electronic Engineering
Dr Shelley Hales
e-Lan e-Learning Adviser , Lecturer
Classics & Ancient History
Professor Tony Payne
e-Lan e-Learning Adviser, Professor of Glaciology
School of Geographical Sciences
Dr. Gervas Huxely
e-Lan e-Learning Adviser ,
Economics
Mr Gilles Couzin
e-Lan e-Learning Adviser , Web Trainer & Consultant
Information Services
Dr Nic Earle
e-Learning Co-ordinator
LTSS

The project is intended to be developmental as well as providing data to support the embedding and benchmarking of e-learning activties at Bristol. Therefore we expect that the process of engaging in this project will support different stakeholders in their understanding, joint working and approaches to the probelms and issues surrounding the embedding of e-learning.


e-Learning Benchmarking Blog up and running at last!

April 6th, 2006

This is the University of Bristol e-learning benchmarking blog. We are running a pilot project with the e-benchmarking initiative that the HE Academy have established from January to July 2006. To find out more about the overall project see:http://www.heacademy.ac.uk/weblogs/benchmarking/

I will give an overview of the Bristol project in my next posting.